What are some basic troubleshooting tips?

  1. Check your internet connection – Make sure you're connected to a stable Wi-Fi or mobile network.

    1. Restart your device – A simple reboot can resolve many temporary issues.

  2. Update the JOOPI app – Go to the App Store and install the latest version of the app.

  3. Clear the app cache – You can do this through your device settings (Settings > JOOPI > Clear Cache, if available).

  4. Watch for error messages – Take note of any messages or codes that appear. They can help identify the issue.

  5. Try another device – If possible, install JOOPI on a different device to see if the problem persists.

  6. Disable VPN or device-level blockers – Some settings or apps may interfere with JOOPI’s functionality.

  7. Run a security scan – Check for malware or system issues that might affect app performance.

  8. Contact JOOPI Support – If you're still experiencing issues, reach out to our support team at JOOPI.info@gmail.com for assistance.

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