Why am I not receiving notifications from JOOPI?

If you're missing push notifications, email updates, or marketing messages, here’s how to troubleshoot:

1. Check JOOPI’s in-app notification settings

   Go to Settings > Notifications and make sure the following are toggled ON:

   • Push Notifications – for real-time alerts like messages and matches

   • Email Notifications – for updates and account-related messages

   • Receive Marketing Emails – for exclusive offers and promotions

2. Check your device’s settings

   • iOS:

     • Go to Settings > Notifications > JOOPI

     • Ensure Allow Notifications is turned on, and select your preferred alert style

   • Android:

     • Go to Settings > Apps > JOOPI > Notifications

     • Make sure notifications are enabled

3. Make sure Do Not Disturb is off

   This can silence all notifications from apps.

4. Ensure a stable internet connection

   Poor connectivity may delay or prevent notifications.

5. Restart your phone

   A quick reboot can refresh background services and fix minor issues.